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AS
MELHORES SECRETÁRIAS DO MUNDO SÃO AS BRASILEIRAS
As
secretárias mais bem treinadas do mundo são as brasileiras, diz um
artigo do jornal inglês "The Guardian". "A legislação brasileira exige
que as secretárias sejam registradas em uma agência governamental,
e, desde 1985, o título de "secretária" só pode ser obtido após um
curso universitário de quatro anos de duração".
O
jornal comenta que o júri do concurso "Secretary of the Year", que
acaba de se realizar na Inglaterra, ainda adota o nome "secretária/o",
quando a América, Europa, Austrália, Nova Zelândia e alguns países
do Extremo-Oriente preferem "profissionais administrativos" ou "assistentes
de gerência", ou simplesmente "admins", no caso dos EUA.
Porém,
assim como o Brasil, o país mais avançado do mundo em termos de secretárias(os),
o júri do prêmio optou pelo título tradicional.
How
PA skills are regarded around the world
"The
Guardian" - 30/04/01
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From November, American "admins" will have a new certification,
the Certified Administrative Professional. The exam will include
sections on finance and business law, office systems and advanced
administration, management and organizational planning. The existing
qualification is held by 58.000 admins, and the American association
says this is worth an extra $ 2.200 a year on average.
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47%
the delegates at last autumn's conference of Britain's Institute
of Qualified Private Secretaries had their attendance fees paid
by employers. Several of the LCCIEB winners are members, which completes
a circle - the IQPS was started by the first LCCIEB Diploma winners,
back in 1957.
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The
New Zealand Secretaries, at their recent conference, advocated the
novel technique of planning a career backwards. The idea is to identify
the qualities needed to do the job you want to hold in five years'time,
and then work backwards from that down training steps until you
get to where you are today. Reverse the list, and you have your
training programme.
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In
an American PA survey, a majority of respondents wanted Secretaries'Day
to be marked by their boss sending them on a seminar, a skills course,
or to pay the subscription to their association. In practive, about
20% got a lunch, and a few received a gift. But one employer gave
out paperweights embossed with the company logo, one manager had
flowers delivered in bulk to his secretary, who divided them out;
and one gave a generous two hours off with pay, valid over the following
12 months
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The
most entertaining argument over recognition of skills came last
year when NALS, the American Legal Secretaries' Association, added
a tagline to its name, reading "The Association for Legal Professionals".
Lawyers objected, but NALS presidente Connie Maslowski responded
robustly. "We are the skilled authorities in our chosen occupation,
and we are proficient, learned, capable, competent and efficient.
The term "professional" applies to those who know what ethics are
and live by them, conduct themselves with dignity and grace when
a situation becomes strained, respect the rights of others and understand
frailties, admire strengths and understand teamwork, and make the
office a better place." The lawyers shut up!
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The
world's best-trained secretaries are in Brazil. Where by law PAS
have to be registered with a government agency, and since 1985,
the title "secretary" can be achieved only after a four-year university
programme.
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Internationally,
the greatest demand for enhanced training has come as the PAS bear
the brunt of corporate downsizing, and take on the jobs of those
who have gone. This is why secretarial leaders have called for PAS
to promote their place as the most IT-competent people in the average
office. However, some PAS haven't just haven't clicked - one American
admin recently complained: "With emails volleying back and forth
between us and clients, the paperwork is out of control."
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